File uploads
Upload PDFs, Word documents, and text files so your agent can answer questions from their contents.
Upload documents such as product manuals, policies, price lists, and internal guides.
Upload a file
In your agent, go to Build > Knowledge. In Add knowledge, select Files and choose a file. It is queued for training right away.
Supported files
| Format | Extensions |
|---|---|
.pdf |
|
| Word | .doc, .docx |
| Text | .txt, .md, .csv |
Each file can be up to 20 MB.
Download a file
To get a copy of an uploaded file, find it in the Sources list and select Download.
Tips
- Split very long documents into separate files by topic. It makes it easier to see what your agent knows and to update one part.
- Remove outdated versions when you upload a new one, so your agent doesn’t mix old and new information.
- Uploads count toward your knowledge storage. If a file would go over your limit, the upload is rejected.