Analytics Overview
Where to see how your agents are performing, what customers think of their answers, and how many credits your team is using.
Chatvox gives you three views of how things are going:
| View | Where | What it shows |
|---|---|---|
| Team dashboard | Dashboard in the main sidebar | Activity across all your agents. |
| Agent Analytics | Activity > Analytics in an agent | Conversations, messages, and feedback for one agent. |
| Usage Analytics | Plans in the main sidebar, and agent Settings | Credits used by your team and by each agent. |
To read individual conversations, see Conversations.
Team dashboard
Select Dashboard in the main sidebar for an overview of your team:
- Totals for Agents, Knowledge sources, and Conversations.
- Agents: your agents, with the most active in the last 7 days first. Agents with no recent activity are marked Inactive.
- Pending invitations: invitations to other teams waiting for your answer.