Troubleshooting
Fix common problems with human handoff, tickets, visitor emails, attachments, and integrations.
Find your problem below. Each page lists what you might see, why it happens, and how to fix it.
Human handoff and tickets
Tickets that aren’t created, verification codes, visitor emails, and continue links.
Attachments and voice messages
Missing upload buttons, file errors, and microphone problems.
Slack
Missing channels, notifications that don’t arrive, and lost connections.
Before you start
- Test in the Playground. Most behavior can be checked in the Playground without affecting customers.
- Check the plan. Human handoff and tickets need the Standard plan or above. See Plans and Pricing.
- Read the conversation. Logs and the Helpdesk show every message and the steps the AI took.