Test Your Agent

Use the Playground to chat with your agent, try different models and instructions, and check answers before you go live.

The Playground lets you chat with your agent the way a customer would, and adjust it as you go. Open your agent and select the Playground tab.

Chat with your agent

Type questions your customers would ask and check the answers. Try questions your knowledge sources cover, and some they don’t, to see how the agent responds.

Select Reset Chat to clear the conversation and start again.

Adjust the model and instructions

The settings panel next to the chat lets you change:

• Model: the AI model that powers the agent. See AI Models.
• System prompt: the agent’s instructions. Select Use a template… to start from an example.

Select Save to apply your changes to the agent.

Improve answers

If an answer is wrong or missing:

• Add the missing information as a knowledge source, or as a question and answer for an exact reply.
• Refine the instructions to change tone, focus, or what the agent should avoid.
• Retrain a source if the content has changed.