Connecting Slack
Connect your Slack workspace to a Chatvox agent so it can post notifications to your channels.
Connect Slack so your agent can notify your team in a channel, for example about a new lead or a customer who needs help.
Connect your workspace
Open Integrations
In your agent, go to Build > Integrations.
Connect Slack
Select Connect next to Slack. Slack opens and asks you to allow Chatvox to access your workspace.
Allow access
Choose your workspace and select Allow. You’re returned to Chatvox, and Slack shows as Connected.
Invite Chatvox to a channel
In Slack, open the channel for notifications and type /invite @Chatvox.
You may need permission from your Slack workspace admin to add apps.
What Chatvox can access
Chatvox asks for the smallest set of permissions it needs:
| Permission | Why |
|---|---|
| Send messages | To post notifications to channels it’s been invited to. |
| View public channels | To list the channels you can choose from. |
| View private channels | To list private channels it’s been invited to. |
Chatvox can’t read the messages in your channels.
Next step
Configure notifications by adding the Slack Notification action.
Disconnect Slack
In your agent, go to Build > Integrations and select Disconnect next to Slack. Slack notifications stop until you connect again. You can also remove the Chatvox app from Slack’s app settings.