Configuring Notifications
Choose which Slack channel receives notifications from your agent, and the situations that should send one.
Slack notifications are sent by the Slack Notification action. Once Slack is connected, add the action to your agent.
Add the action
In your agent, go to Build > Actions, select Create action, and choose Slack Notification.
Choose the channel
Under Slack channel, select where notifications go. Only channels Chatvox has joined are listed. If yours is missing, invite Chatvox with /invite @Chatvox and refresh the list.
Describe when to notify
Under When to notify, describe the situations that should send a message.
Save and test
Save the action, then try a matching conversation in the Playground and check your channel.
What the message contains
The agent writes a short summary of what happened, such as who the visitor is and what they need, and posts it to the channel.
Example conditions
| Goal | When to notify |
|---|---|
| New leads | “When a visitor shares their contact details or asks for a quote or demo.” |
| Urgent issues | “When a visitor reports something broken, a payment problem, or a security concern.” |
| Unhappy customers | “When a visitor is frustrated or asks to cancel.” |
Channels
Slack notifications can run on the Web widget and Public chat.
Tips
- Use a dedicated channel, such as
#chatvox-alerts, so notifications don’t get lost. - Keep conditions specific. Too many notifications and your team will start ignoring them.