Connecting WhatsApp
Connect a WhatsApp Business number to your agent through Meta, so customers can chat with your agent on WhatsApp.
Connect a WhatsApp Business number and your agent answers customers who message it on WhatsApp. The connection uses Meta’s secure sign-up window, so you sign in with Facebook and choose your business account there.
Before you start
- A Facebook account with access to your business, or permission to create one.
- A phone number for WhatsApp. It can be a number already on the WhatsApp Business app, a number already on the WhatsApp Business Platform, or a new number.
- Pop-ups allowed for Chatvox in your browser, since Meta opens in a new window.
Connect a number
Open WhatsApp settings
In your agent, go to Deploy and select WhatsApp.
Start the connection
Under Connect WhatsApp, choose how you want to connect:
- Keep using an existing WhatsApp Business App number: connect the number you already use in the WhatsApp Business app.
- Connect an existing WhatsApp Business Platform account: connect a number already set up on Meta’s platform.
- Set up a new WhatsApp Business number: register a new number.
Finish in the Facebook window
Follow the steps in Meta’s window: sign in, choose or create your business account, and verify your number. Chatvox continues automatically when you finish.
Wait for activation
Chatvox verifies your number and turns on messaging. This can take a moment, so keep the page open.
When it’s done, the WhatsApp number card shows your connected number.
Use a number from another agent
WhatsApp numbers belong to your team. If your team already has a connected number, it’s listed under Existing Team WhatsApp numbers. Select Connect to this agent to use it here.
Connection status
If the card says This connection needs attention, open Technical details to see the message from Meta. Most issues are fixed by selecting Reconnect WhatsApp and completing the Facebook window again.
Disconnect or move a number
- Unassign from Agent: removes the number from this agent but keeps it in your team, so you can connect it to another agent.
- Disconnect account: disconnects the WhatsApp account from Chatvox.