Message templates
Sync approved WhatsApp message templates from Meta so your team can message customers after the 24-hour window ends.
WhatsApp only lets businesses send free-form messages within 24 hours of the customer’s last message. After that, you need an approved message template. Chatvox uses your templates when your team replies from the Helpdesk after the window has closed.
Templates are created and approved in Meta’s WhatsApp Manager, not in Chatvox. Chatvox syncs the approved ones.
Create a template
Open WhatsApp Manager
In your agent, go to Deploy → WhatsApp → Message templates and select Open WhatsApp Manager.
Create and submit
Create your template in WhatsApp Manager and submit it to Meta for review.
Sync to Chatvox
Once Meta approves it, return to Message templates and select Sync from Meta.
Template status
| Status | Meaning |
|---|---|
| Approved | Ready to use. |
| In review | Waiting for Meta’s review. |
| Rejected | Meta didn’t approve it. Edit it in WhatsApp Manager and resubmit. |
| Paused | Meta paused it, usually because of low-quality feedback from customers. |
| Deleted on Meta | Removed in WhatsApp Manager. It can no longer be used. |
Select Sync from Meta again whenever you change templates in WhatsApp Manager.