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Managing Subscriptions

Upgrade, downgrade, or cancel your team's plan, manage add-ons, and update payment details and invoices.

Select Plans at the bottom of the main sidebar to open Plans & billing. Changes apply to the whole team.

Upgrade

Choose a higher plan under Plans and confirm. Upgrades apply immediately to your current subscription, so you get the new limits and features right away.

Downgrade

Choose a lower plan and confirm. Downgrades take effect at your next billing renewal. Until then, you keep your current plan.

Before you confirm, Chatvox shows what changes at renewal, such as your new active-agent limit. No active agents are deactivated, and extra-agent add-ons stay active.

Actions and widgets stay saved and enabled. If an agent exceeds its new Actions & Widgets per agent allowance, the oldest counted capabilities keep running, ordered by creation time and then record ID. The others show Not running on Actions, or Not running on its own on Widgets. Turn off capabilities you don’t need, or upgrade again. See how widgets use the allowance.

To undo a scheduled downgrade, choose a different plan or cancel the scheduled change.

Cancel

Select Cancel subscription and confirm. Your plan stays active until the end of the current billing period. Add-ons that depend on your plan, such as extra agents and white label, end on the same date.

To keep your plan, choose Keep subscription, or reactivate before the period ends.

Add-ons

Manage add-ons in the Add-ons panel:

  • Extra agent capacity ($29/month per agent): each slot allows one more active agent. Select Add capacity to add slots.
  • Credit pack ($15 per 5,000 credits): a one-time purchase of credits. See Additional Credits.
  • White label ($29/month): removes “Powered by Chatvox” from your chat experiences.

Payment details and invoices

Select Billing portal to open Stripe’s secure portal, where you can:

  • Update your card or payment method.
  • Download invoices and receipts.
  • Update your billing details.

Failed payments

If a payment fails, you’ll get an email. Update your payment method in the Billing portal. If payment isn’t fixed within the grace period, your agents stop replying until it is. Your data and dashboard stay available.