General settings

Configure the web widget's install script, avatar, and channel instructions from the General tab of the widget settings.

Open your agent, go to Deploy → Web Widget, and select the General tab.

Copy the install script and your Agent ID here. See Installation for where to paste it.

The avatar is the image shown for your agent inside the chat. Upload an image (up to 1 MB) and crop it to a square. The widget shows it as a circle.

To go back to the default, remove the avatar and save.

Additional instructions

Add instructions that apply only to the web widget. They’re added after the agent’s main instructions, which stay active.

Use this for things that only matter on your website, for example:

When visitors ask about pricing, link them to our pricing page at /pricing.

These settings are managed elsewhere but also affect the web widget:

Conversation history: whether a visitor’s conversation is kept when they reload the page. See Agent Settings.
Human handoff: whether visitors can ask to talk to a person. See Human Handoff.