01
Instant answers, any time
Customers get an answer in seconds, at 2pm or 2am, instead of waiting for your team to log in.
Customer support chatbot
An AI chatbot for customer service that never closes.
Answer customer questions instantly, day or night, from your own help articles and policies. Your team only handles the conversations that really need a person.
- Answers 24/7
- Shows its sources
- Hands off to your team
How it helps
Less waiting for customers, less repetition for your team
An AI customer support agent takes care of the everyday questions, so your people can focus on the ones that need a human touch.
02
Answers you can trust
Every reply comes from your help articles, policies, and FAQs, with the source shown, so customers hear what your team would tell them.
03
A person when it matters
When a customer asks for a human, your team can take over the chat. If nobody’s free, it becomes a ticket and the customer gets your reply by email (Standard plan and up).
04
Support cases that don’t get lost
Open a case in Salesforce and give the customer a reference number, or alert your team in Slack when something is urgent.
05
See what customers need
Read every conversation, see which answers helped, and spot the questions your help center doesn’t cover yet.
06
Wherever customers ask
Put your support chatbot on your website, on a page beside your help center, or on WhatsApp.
See it in action
A support question, answered in seconds. Here’s what your customers see.
- Answers from your help center
- Shows where each answer came from
- Brings in your team when it’s needed
Before and after
What changes when an AI agent handles support. The same moments your team deals with every week, handled faster.
| When… | Without Chatvox | With Chatvox |
|---|---|---|
| A customer asks at night | They wait until morning | They get an answer right away |
| The same question comes in again | Your team types the answer again | The chatbot answers it for you |
| Something is urgent | It sits in the inbox | Your team gets a Slack alert |
| A customer wants a person | They have to email or call | Your team takes over the chat |
| A policy changes | You update every saved reply | You update one page and refresh |
Setup
Launch a customer support chatbot in an afternoon
Point Chatvox at your help center, choose your greeting and colors, and add it to your site. No developers and no scripts to write.
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01
Name it
Give it a name and a job to do
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02
Teach it
Add your website or documents
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03
Make it yours
Your colors, logo, and greeting
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Go live
Add it to your site or share a link
Start with your most common questions, then add more as you go.
Questions
Customer support chatbot questions
Can an AI chatbot replace my support team?
It doesn’t need to. It handles the everyday questions, so your team has more time for the conversations that need a person.
What happens when the chatbot doesn’t know the answer?
It answers from your content rather than guessing. When the answer isn’t there, it can take the customer’s details for a follow-up or, on Standard and up, hand the chat to your team.
Will it work with my help center?
Yes. Enter your help center’s address and Chatvox learns from your articles. You choose which pages it uses.
Can customers reach a real person?
Yes, on the Standard plan and up. When a customer asks for a person, your team is notified and can take over the conversation.
Can I use it on WhatsApp?
Yes. From the Starter plan, the same support chatbot can answer customers on WhatsApp as well as your website.
Give customers answers in seconds,
not hours
Set up a free customer support chatbot with your own help articles. It takes a few minutes, and you don’t need a credit card.
Create your free AI chatbot