AI agent analytics should connect to outcomes. Response count is useful, but it does not tell you if customers received reliable help or if your team saved time.
Track unresolved intent
Review the conversations where users rephrased, escalated, or left without a clear answer. Those moments are the fastest path to better training data.
Separate volume from value
High volume can mean adoption, confusion, or both. Pair usage with lead captures, support deflection, handoffs, and user satisfaction signals.