Features
Chatvox combines agent setup, knowledge ingestion, deployment, actions, analytics, and team controls in one product so teams do not have to stitch the workflow together manually.
Platform
The strongest Chatvox story is not one isolated feature. It is the full path from knowledge to customer conversation to operational follow-up.
Create agents with their own name, role, model, system prompt, behavior, appearance, and lifecycle state. Use the four-step setup flow to move from draft to live deployment.
Train agents on files, URLs, selected pages, sitemaps, raw text, Q&A pairs, and crawl jobs. Track processing state and retrain as your content changes.
Publish the same underlying agent through Public Chat or Web Widget, with channel-specific prompts, models, behavior, and branding.
Let agents do useful work beyond answering. Capture leads, notify Slack, sync to Salesforce, or call external APIs from the conversation flow.
Run Chatvox from shared workspaces with members, invitations, billing access, and support workflows built into the product.
Control where chat is available, how it is embedded, and how accounts are protected, while keeping admin visibility for moderation and support.
Product Strengths
01
Every strong deployment starts with source-controlled knowledge. Chatvox is designed to keep customer-facing answers tied to your verified business material.
What's included in the Starter plan?
The Starter plan includes 1 agent, 1,250 credits/mo, GPT-5 family models, web widget deployment, and up to 10M characters of knowledge. Actions and white-labelling are available on higher tiers.
97%
Resolution
<2s
Response time
0
Hallucinations
02
You do not need a separate publishing layer. Public Chat and Web Widget are first-class deployment channels with their own behavior and branding controls.
Public Chat
Standalone branded page
Web Widget
Embeddable chat launcher
Each channel supports its own model, system prompt, welcome message, and branding configuration.
03
Import the material you already have, track processing state, and retrain over time instead of relying on one-off uploads or brittle sync steps.
04
Teams can review conversation outcomes, lead capture, feedback, and usage to understand whether the deployed agent is actually solving the intended problem.
Recent activity
97.2%
Resolution
52.3%
Engagement
14.1%
Lead capture
Feature Map
This is the practical view: what the team is trying to accomplish, and which part of Chatvox handles it.
Actions
Actions are part of the product story, not an afterthought. They give Chatvox a direct path from conversation to lead capture, notification, CRM sync, or custom operational logic.
Current customer-facing actions are Collect Leads, Salesforce Add Lead, Slack Notification, and Custom API, with plan-based limits and integration rules.
Collect Leads
Configurable capture forms
Smart lead capture that waits for intent instead of blocking every chat. Configurable fields and messaging.
Slack Notification
Route to the right channel
Send real-time Slack notifications for notable conversations, lead captures, and escalation moments.
Salesforce Add Lead
CRM sync automation
Automatically push captured lead data into your Salesforce instance. Connect at the agent level for precise control.
Custom API
Your HTTPS endpoints
Call your own endpoints during conversations to connect CRMs, ticketing, scheduling, or any operational tooling.
Setup Flow
Even though the platform covers multiple layers, the launch path stays simple: define the agent, train it, customize the experience, and publish it.
That setup flow is what makes the broader feature set practical instead of overwhelming.
Basics
Name, role, model
Training
Add knowledge sources
Customize
Brand, prompts, behavior
Publish
Choose deploy channels
Feature FAQ
Yes. The same underlying agent can power both Public Chat and Web Widget, and each channel can maintain its own model, prompt, behavior, and branding settings.
Chatvox supports files, direct URLs, selected website pages, sitemap imports, raw text, Q&A entries, and crawl jobs.
No. Free includes 0 actions. Starter supports up to 5, Standard up to 8, and Pro up to 12.
Both are possible, but the product is designed around teams. Workspaces support billing access, invitations, shared agent ownership, and role-based access with Admin, Editor, and Viewer roles.
Train an agent on real content, publish it where customers need help, and connect the conversation to the workflow that matters afterward.