---
title: "Troubleshooting"
description: "Fix common problems with human handoff, tickets, visitor emails, attachments, and integrations."
---

Find your problem below. Each page lists what you might see, why it happens, and how to fix it.

**[Human handoff and tickets](/docs/troubleshooting/human-handoff-and-tickets)**

Tickets that aren't created, verification codes, visitor emails, and continue links.

**[Attachments and voice messages](/docs/troubleshooting/attachments-and-voice-messages)**

Missing upload buttons, file errors, and microphone problems.

**[Slack](/docs/integrations/slack/troubleshooting)**

Missing channels, notifications that don't arrive, and lost connections.

## Before you start

- **Test in the Playground.** Most behavior can be checked in the [Playground](/docs/agents/playground) without affecting customers.
- **Check the plan.** Human handoff and tickets need the **Standard** plan or above. See [Plans and Pricing](/docs/billing/plans-and-pricing).
- **Read the conversation.** [Logs](/docs/human-handoff/managing-conversations) and the [Helpdesk](/docs/human-handoff/tickets) show every message and the steps the AI took.