---
title: "Text"
description: "Add knowledge by pasting text directly, for information that isn't on a web page or in a file."
---

Text sources are for information that isn't published anywhere, or that's quicker to type than to upload: internal notes, details from a login-only page, or a summary of a policy.

## Add text

1. **Open the Text tab**

    In your agent, go to **Build** > **Knowledge**. In **Add knowledge**, select **Text**.

2. **Add a title**

    Give it a clear **Title**, such as "Shipping policy". The title helps you find it in your sources later.

3. **Add the content**

    Paste or type the information into **Content**, then select **Add text**.

## Tips

- Write it the way you'd explain it to a new teammate: full sentences, with the important details.
- Keep one topic per text source, so it's easy to update.
- For a single question with an exact answer, use [Questions and Answers](/docs/knowledge/questions-and-answers) instead.