---
title: "Questions and answers"
description: "Give your agent exact answers to common questions so it responds accurately and consistently every time."
---

Q&A sources are question-and-answer pairs. Use them when the answer must be exactly right, or when your website doesn't answer a common question clearly.

## Add a question and answer

1. **Open the Q&A tab**

    In your agent, go to **Build** > **Knowledge**. In **Add knowledge**, select **Q&A**.

2. **Write the question**

    Enter the **Question** as a customer would ask it, for example "What are your business hours?"

3. **Write the answer**

    Enter the **Answer**, for example "We are open Monday to Friday, 9 AM to 5 PM." Then select **Add Q&A**.

Your agent doesn't need customers to use the exact wording. It also uses the answer for questions that mean the same thing, like "When are you open?"

## Good uses for Q&A

- Opening hours, contact details, and locations
- Refund, return, and cancellation rules
- Questions your agent answered wrongly in the [Playground](/docs/agents/playground) or in [conversations](/docs/analytics/conversations)
- Answers that should always point to a specific link