---
title: "Managing Conversations"
description: "Review, filter, export, and delete your agent's conversations from the Logs page."
---

Every conversation your agent has, on every channel, is saved in **Logs**. In your agent, go to **Activity** > **Logs**.

## Find conversations

Filter the list by:

- **Date range**: **Last 24 hours**, **Last 7 days**, or **Last 30 days**.
- **Channel**: **All channels**, **Playground**, **Public chat**, **Web widget**, or **WhatsApp**.
- **Feedback**: conversations where customers rated replies.

Select a conversation to read it.

## Read a conversation

You'll see every message from the customer, the AI, and any teammates, along with events such as a handoff or a lead being captured.

Reading conversations is the best way to improve your agent. Look for:

- Questions the agent couldn't answer: add the missing [knowledge](/docs/knowledge).
- Wrong or off-tone answers: adjust the [instructions](/docs/agents/instructions) or add a [Q&A](/docs/knowledge/questions-and-answers).
- Missed chances to capture a lead or hand off: refine your [trigger conditions](/docs/actions/trigger-conditions).

## Export a transcript

Open a conversation and select **Export transcript** to download it.

## Delete a conversation

Open a conversation and select **Delete conversation**. This permanently deletes the conversation and its messages, and can't be undone.

To delete all of an agent's conversations at once, use **Delete conversations** in the agent's [Settings](/docs/agents/settings#danger-zone).

## Handed-off conversations

Conversations handed to your team are managed in the **Helpdesk**. See [Live Support](/docs/human-handoff/live-support) and [Tickets](/docs/human-handoff/tickets).