---
title: "Usage and Limits"
description: "Check your plan limits for agents, team members, knowledge storage, and Actions & Widgets, and see what happens when you reach them."
---

Each plan has limits. See [Plans and Pricing](/docs/billing/plans-and-pricing) for the numbers on each plan.

| Limit | Where to check | What happens when you reach it |
| --- | --- | --- |
| **Credits** | **Plans** in the main sidebar | Agents stop replying until you add credits or they reset. See [Understanding Credits](/docs/billing/understanding-credits). |
| **Active agents** | **Plans** in the main sidebar | **New Agent** shows **Agent limit reached**. Add extra agent capacity or upgrade. |
| **Team members** | Team **Settings** | You can't invite more people. Upgrade to add members. |
| **Knowledge storage** | Agent **Knowledge** | New uploads and sources are rejected. Remove sources or upgrade. |
| **Actions & Widgets per agent** | Agent **Build** > **Actions** or **Widgets** | Both pages show the same used and allowed count. At capacity, free a slot or upgrade before enabling another counted capability. See [how widgets use slots](/docs/widgets#how-widgets-use-the-allowance). |
| **AI models** | Agent **Settings** | Higher-plan models are marked in the model picker, with an **Upgrade** link. |
| **Features** | Wherever the feature is | Features not in your plan show **Upgrade**. |

## Checking your usage

Select **Plans** at the bottom of the main sidebar to open **Plans & billing**. The **Current plan and usage** panel shows:

- **Credits available**: monthly credits used, when they reset, and any purchased credits.
- **Active agents**: agents in use out of your limit, including add-on slots.
- **Actions & Widgets per agent**: open an agent's **Build** > **Actions** or **Widgets** page. Both pages show the same count for that agent.

## When you reach the allowance

Actions and independently triggerable widgets share one allowance for each agent. At capacity, you can save a new Custom API action as a disabled draft and enable it after a slot opens. You can also save a widget without its own **When to show** condition; it uses no standalone slot. See [Configuring Actions](/docs/actions/configuring-actions) and [Widgets](/docs/widgets#how-widgets-use-the-allowance).

After a downgrade, configurations remain saved and enabled. The oldest counted capabilities keep running; those beyond the new allowance show **Not running**. A widget marked **Not running on its own** can still appear through an enabled, entitled Custom API action. See [Managing Subscriptions](/docs/billing/managing-subscriptions).

## Per-agent limits

You can also set your own limits on each agent:

- **Credits limit**: cap an agent's credit use each billing cycle. See [Agent Settings](/docs/agents/settings#credits-limit).
- **Rate limit**: cap how many messages one device can send. See [Agent Security](/docs/agents/security#rate-limit).

## Free plan inactivity

On the Free plan, agents with no activity for 14 days are deleted. Upgrade to any paid plan to keep them.