---
title: "Managing Subscriptions"
description: "Upgrade, downgrade, or cancel your team's plan, manage add-ons, and update payment details and invoices."
---

Select **Plans** at the bottom of the main sidebar to open **Plans & billing**. Changes apply to the whole team.

:::note
Only team Owners and Admins can change plans or billing settings.
:::

## Upgrade

Choose a higher plan under **Plans** and confirm. Upgrades apply **immediately** to your current subscription, so you get the new limits and features right away.

## Downgrade

Choose a lower plan and confirm. Downgrades take effect at your **next billing renewal**. Until then, you keep your current plan.

Before you confirm, Chatvox shows what changes at renewal, such as your new active-agent limit. No active agents are deactivated, and extra-agent add-ons stay active.

Actions and widgets stay saved and enabled. If an agent exceeds its new **Actions & Widgets per agent** allowance, the oldest counted capabilities keep running, ordered by creation time and then record ID. The others show **Not running** on **Actions**, or **Not running on its own** on **Widgets**. Turn off capabilities you don't need, or upgrade again. See [how widgets use the allowance](/docs/widgets#how-widgets-use-the-allowance).

To undo a scheduled downgrade, choose a different plan or cancel the scheduled change.

## Cancel

Select **Cancel subscription** and confirm. Your plan stays active until the end of the current billing period. Add-ons that depend on your plan, such as extra agents and white label, end on the same date.

To keep your plan, choose **Keep subscription**, or reactivate before the period ends.

## Add-ons

Manage add-ons in the **Add-ons** panel:

- **Extra agent capacity** ($29/month per agent): each slot allows one more active agent. Select **Add capacity** to add slots.
- **Credit pack** ($15 per 5,000 credits): a one-time purchase of credits. See [Additional Credits](/docs/billing/additional-credits).
- **White label** ($29/month): removes "Powered by Chatvox" from your chat experiences.

## Payment details and invoices

Select **Billing portal** to open Stripe's secure portal, where you can:

- Update your card or payment method.
- Download invoices and receipts.
- Update your billing details.

## Failed payments

If a payment fails, you'll get an email. Update your payment method in the **Billing portal**. If payment isn't fixed within the grace period, your agents stop replying until it is. Your data and dashboard stay available.