---
title: "Agent Analytics"
description: "Track conversations, messages, and customer feedback for each agent over a date range you choose."
---

In your agent, go to **Activity** > **Analytics**.

## Metrics

| Metric | Meaning |
| --- | --- |
| **Conversations** | How many conversations the agent had. |
| **Messages** | How many messages were sent, by visitors, the agent, and teammates. |
| **Positive feedback** | Replies visitors marked as **Helpful**. |
| **Negative feedback** | Replies visitors marked as **Not helpful**. |

The **Messages per day** chart shows how activity changes over time.

## Choose a date range

Pick a **Start date** and **End date**, then select **Apply range**.

## Where feedback comes from

Visitors can rate each reply with **Helpful** or **Not helpful**. A rising share of negative feedback usually means the agent is missing knowledge or needs clearer instructions. See [Conversations](/docs/analytics/conversations) to find and fix those replies.

## Quick view on Overview

The agent's **Overview** page shows the same totals under **Usage**, plus a **Needs attention** list of feedback, knowledge sources, and tickets to review.