---
title: "Team Members"
description: "Invite people to your team, choose their role, manage pending invitations, and remove members."
---

Team members share your agents, Helpdesk, and plan. The number of members you can have depends on your [plan](/docs/billing/plans-and-pricing).

Only **Owners** and **Admins** can invite, remove, or change the role of members.

## Invite a member

1. **Open Team settings**

    Select **Settings** in the main sidebar.

2. **Invite**

    Select **Invite**. Enter their **Email** and choose a **Role**: **Admin**, **Editor**, or **Viewer**. See [Roles and Permissions](/docs/account-and-teams/roles-and-permissions).

3. **Send**

    Select **Invite member**. They get an email with a link to join.

Invitations show as **Pending** in the members list, with an expiry date. If you can't invite more people, your team has reached its member limit. Upgrade your plan to add more.

## Accept an invitation

Select the link in the invitation email and sign in, or create an account with the invited email address. Pending invitations also appear under **Pending invitations** on your dashboard.

## Cancel an invitation

Select **Cancel invitation** next to a pending invitation and confirm. The link stops working.

## Change a member's role

Open the role menu next to a member and choose a new role. The change applies right away.

## Remove a member

Select **Remove user** next to a member and confirm. They lose access immediately. Their past conversations, notes, and replies stay in your team.