---
title: "Roles and Permissions"
description: "What Owners, Admins, Editors, and Viewers can do in a Chatvox team."
---

Every team member has one of four roles.

| Role | Best for |
| --- | --- |
| **Owner** | The person responsible for the team. Has full access, including deleting the team. |
| **Admin** | Managers who run the team, billing, and integrations. |
| **Editor** | People who build and improve agents and reply to customers. |
| **Viewer** | People who need to see agents and results without changing them. |

The person who creates a team is its Owner.

## Permissions

| Permission | Owner | Admin | Editor | Viewer |
| --- | --- | --- | --- | --- |
| View agents, conversations, leads, and tickets | Yes | Yes | Yes | Yes |
| Create and edit agents, knowledge, and actions | Yes | Yes | Yes | |
| Create and edit leads | Yes | Yes | Yes | |
| Reply to customers and manage Helpdesk tickets | Yes | Yes | Yes | |
| Delete agents, leads, and contacts | Yes | Yes | | |
| Configure human handoff | Yes | Yes | | |
| Connect integrations and WhatsApp | Yes | Yes | | |
| Manage [API keys and webhooks](/docs/developers) | Yes | Yes | | |
| Invite, remove, and change roles of members | Yes | Yes | | |
| Change plans and billing | Yes | Yes | | |
| Edit team name and icon | Yes | Yes | | |
| Delete the team | Yes | | | |

## Choosing roles

- Give **Admin** only to people who need to manage billing, members, or integrations.
- Give **Editor** to people who write instructions, manage knowledge, or answer customers in the Helpdesk.
- Give **Viewer** to stakeholders who just want to see conversations and results.